Office Policies & Mission


  

Our Mission

Allergy & Asthma Consultants of Central Florida is dedicated to providing conscientious, specialized care to patients suffering from allergies and/or asthma. Our goal is to give you an expert, up-to-date evaluation and to educate you about any problems we may diagnose so that you may handle them appropriately.

Appointments & Emergencies

Patients are seen in this office by appointment. Follow-up visits and the occasional "sick" visits will be necessary to assess your progress, and we ask that you call the office for an appointment. However, if you have an urgent medical problem, notify us immediately. If you are unable to contact us or you cannot wait for the doctor to return your call, go directly to the nearest emergency room.

We would like to recommend that you arrive for your appointment several minutes early in order to avoid delays. Although we do all we can in order to keep on time, there are occasional, unexpected occurrences that cause us to run behind schedule. We do respect your time and regret delays. At times, emergencies arise that make it necessary to reschedule appointments. We are sure that you will understand if this does occur. If you make an appointment and are unable to keep it, please call us as far in advance as possible so that we can use the time for other patients.

No-Shows and Cancellations

Please realize that when patients fail to keep scheduled appointments, or cancel with less than 24 hours' notice, it keeps other patients from seeing our physicians. These may be patients with pressing medical needs, or who have scheduling conflicts at other times. Therefore, we ask that you please be considerate of your fellow patients and our staff by calling us to cancel your appointment at least 24 hours in advance. That way, we can call another patient who has been waiting to see us or calls with an emergent need.

We understand that everyone has unforeseen conflicts and emergencies. We only ask that you give us as much notice as possible when you can't keep your appointment. In cases of habitual no-shows and last-minute cancellations, we reserve the right to charge the patient or reassess their relationship with the practice.

Telephone Calls

Your phone calls will be answered by our receptionist or nurse. In many cases, she will be able to assist you herself, but in any event, she must be thoroughly advised of the problem so that she can determine what help is needed. As necessary, your call will be returned. During office hours, calls may not be returned until late morning or very late in the afternoon. When the office is closed, calls will be forwarded by the answering service to the doctor, and he will return your call at any time for problems that cannot wait.

Prescription Refills

Most allergy and asthma medications are marked so that they can be refilled simply by calling your pharmacist. Prescription refills requiring our authorization will be renewed during office hours so your chart may be reviewed. Please furnish the receptionist with your pharmacy's telephone number. Yearly visits are required for prescription refills.